SPCB Contractor Performance Management Manual
Contractor Performance Management (CPM) is the process that enables both parties to a contract to meet their obligations in order to deliver the objectives required from the contract. It also involves building a good working relationship between the SPCB and its Contractors.
The Further Reading link in each section will provide more information on various aspects of CPM but are for additional information only.
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Provides background information, including:
- introduction
- overview
- key features
- scope
- key benefits
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Provides guidance on:
- ensuring service delivery
- managing risk
- level of CPM input required
- Contractor Assessment Scheme overview
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Explains how to develop Key Performance Indicators (KPIs) and includes:
- overview of KPI development process
- setting the baseline
- drafting KPIs
- binary assessment
- numerical assessment
- subjective assessment
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Details the process for scoring KPIs and reviewing performance and includes:
- KPI scoring
- setting targets
- information used to measure performance
- reviewing performance - overview
- reviewing performance - individual responsibilities
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Details the process for:
- reporting on Contractor performance
- dealing with poor Contractor performance
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Details the roles and responsibilities of:
- Contract Managers
- Purchasers
- End Users
- CPM Best Practice Unit
- Senior Management
- Contractors
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Covers other areas such as:
- contract administration
- relationship management
- continuous improvement
- managing changes
- developing organisational CPM capability
- abbreviations and definitions
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Provides links to the following forms and documents:
- CPM risk register
- Example KPIs
- KPI scoring sheet
- Contractor Corrective Action Report
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Scottish Parliamentary Corporate Body
Procurement
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